🔒KETAM Privacy Policy.

KETAM STORES

At KETAM (ketam.co.ke), we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us online.

1. Information We Collect

When you interact with KETAM, we may collect:

• Personal details: name, phone number, email address, billing & delivery address.
• Payment information: processed securely through trusted payment partners (we do not store your card details).
• Order history & preferences: to help us serve you better.
• Website usage data: cookies, device info, and browsing activity to improve your shopping experience.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Provide customer support and respond to inquiries.
• Send updates on promotions, new arrivals, and special offers (you can opt out anytime).
• Improve our website, services, and product offerings.
• Ensure safe and secure transactions.

3. Sharing Your Information

KETAM respects your privacy. We do not sell, rent, or trade your personal information. We may only share limited details with:

• Delivery partners – to ensure your orders reach you.
• Payment processors – to complete secure transactions.
• Legal requirements – if required by law or government authorities.

4. Data Protection & Security

• We use SSL encryption and secure servers to protect your data.
• Access to your information is restricted to authorized personnel only.
• You are responsible for keeping your account login details confidential.

5. Cookies & Tracking

KETAM uses cookies to:

• Remember your shopping preferences.
• Improve website performance.
• Show personalized product recommendations.

You can disable cookies in your browser settings, but some site features may not function properly.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing emails/SMS anytime.
• Request clarification on how your data is used.

7. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

📧 Email: support@ketam.co.ke
📞 Phone: +254 794 342 962
🌍 Website: www.ketam.co.ke